From A to Z

Interesting facts from A to Z

Answers to frequently asked questions or special topics in the overview.

If your personal request has not been taken into account, please feel free to contact our reception team at any time.

We are always happy to take notes if we have forgotten something.
The direct route for urgent questions – just give us a call: We will be happy to take time for you:

Phone +49 (07224) 99 28-0

Reception opening hours:

daily from 08:00 – 18:00

General information

• Bicycle rental nearby
• Stores on site
• Internet access – WLAN free of charge
• Food and water bowls for pets
• Many hiking/cycling trails nearby
• Commercial landlord/manager
• The accommodation requires health documents at check-in depending on Corona requirements
• Antigen tests for COVID-19 available on site
• LGBTQ guests welcome
• Number of rooms: 40
• Number of floors: 4

Arrival and departure

• Rooms are ready for occupancy from 14:00 on the day of arrival and must be vacated by 11:00 on the day of departure.
• Nevertheless there is the possibility of a late check-out, subject to availability – see late check-out.
• We will be happy to store your luggage for you.

Library

• Library on the 4th floor accessible by elevator.
• Books to borrow or swap.

Check-In

• We offer a key safe as a special service for late arrivals – check-in is flexible and possible at any time of day or night.

Other services

• Assistance with tour planning/ticket purchase
• Multilingual staff
• Free newspapers in the lobby
• Luggage storage
• Reception open daily from 08:00 – 18:00

Facilities

• Elevator
• Safe at reception
• Terrace
• Supermarket in the house
• Pharmacy 50m
• Barber store 50m
• Laundry 50m
• Flower store 70m
• Cash machine/bank 150m walking distance

Food and drink / culinary delights

• Breakfast included in the room rate
• Drinks on sale at reception
• Many different restaurants within walking distance

Breakfast times

• Monday – Friday 07:00 – 10:00 a.m.
• Saturday, Sunday and public holidays 08:00 – 10:30 a.m.
• Breakfast room 4th floor accessible by elevator

Tourist tax

• The town of Gernsbach levies an accommodation tax or tourism tax of 1.50 euros per day / person aged 18 and over. Business travelers with appropriate proof are exempt from this tax. This tax is not included in the room rate and must be paid directly at the hotel. Further information is available at reception.

Sale of drinks

• At the reception during opening hours
• Please refer to the price list
• Drinks can be booked to the room or paid for immediately.

Pets are allowed

• Pets allowed for a fee
• Assistance animals are exempt from charges/restrictions
• Any damage caused to the room furnishings will be charged separately.

Internet access

• Free W-LAN in all areas / rooms
• Internet tickets with user name & password are available free of charge at reception

Information material / brochures

• 4th floor at the reception accessible by elevator
• Hiking, cycling and other leisure activities
• Our reception team will also be happy to help you directly

Children and extra beds

• Children and extra beds available (for a fee)

Large children’s play corner

• On the 4th floor accessible by elevator.
• Enter and use at your own risk
  (parents are liable for their children)

Late check-out

• If you have booked a late flight or train on departure, we can offer you a late check-out, subject to availability. You can still use your room and all the hotel’s services until 6 pm on this day.
  Surcharge: 50% of the daily room rate.

Nearest airports

• Baden-Oos airport
  11 km
• Karlsruhe/Baden-Baden Airport
  18 km
• Airport Lahr
  56 km

Nearby surroundings

• Katz’scher Garden
  150 m
• Murg Island
  500 m
• Model airfield
  2.4 km
• Lautenfelsen
  2.9 km
• Paragliding landing site north-east
  3.1 km
• Paragliding launch site north-east
  4.2 km
• Annemassepark
  4.2 km
• Merkur (mountain)
  4.3 km
• Paragliding launch site West
  4.3 km
• City park
  4.4 km

Public transportation

• Gernsbach Mitte train station
  150 m
• Gernsbach train station
  250 m

Parking

• Free parking and storage facilities for cars, bicycles and motorcycles.
• Own lockable bicycle room – please ask at reception for the key.

Smoking

• Designated smoking areas in front of the hotel entrance, on the balconies.
• All rooms are non-smoking rooms

Restaurants & Cafés

• Restaurant Piazza / Italian
  50 m
• Thai Baboo
  150 m
• Restaurant Brüderlin
  250 m
• Murphy’s Diner
  300m

Reception

• Reception on the 4th floor accessible by elevator
• Check in / check out / information, drinks sales, luggage storage
  Reachable via the room telephone – please dial 50
• Staffed daily from:
  Monday – Friday 07:00 – 18:00
  Saturday, Sunday and public holidays 08:00 – 18:00

Safe

• We are happy to lock valuables in the hotel safe.
• Reception 4th floor accessible by elevator.

Ski lifts

• Gaistal/Talwiese – Bad Herrenalb lift
  8 km
• Kaltenbronn ski lift
  9 km
• Neusatz
  12 km

Cancellation

• Up to 7 days before arrival free of charge, thereafter 50% of the booking price and on the day of arrival 100% of the booking price. If your room reservation is shortened at short notice, we reserve the right to charge 80% of the room price for the cancellation.

Telephone

• Reception 500
• Other room – select room number

Top attractions

• Old Castle Baden Baden
  5 km
• Brahms House
  6 km
• Faberge Museum
  7 km
• New Castle Baden Baden
  7 km
• Frieder Burda Museum
  7 km
• Baden-Baden City Museum
  8 km

Means of payment

• All major credit and debit cards as well as cash are accepted

Room key

• The front door is locked after 6 pm. Therefore, always take your room key with you to get back into the hotel.
• If you lose your room key, you will be charged the cost of replacing the hotel locking system.